Technical Support Resources
Reset your HydroMassage:
NOTE: Try this before calling HydroMassage Tech Support, these steps will resolve most minor issues
- Shut down / turn off the Touchscreen monitor by pressing the blue power button
- Unplug the HydroMassage 220V electrical cord from wall outlet
- Re-boot the Touchscreen by pressing the blue power button again, and wait for the HydroMassage software to automatically load on the Touchscreen monitor
- Once you see the HydroMassage software reboot on the Touchscreen, plug the HydroMassage 220V electrical cord back into wall outlet (only after you see a “Communication Error” box on the screen)
- Wait approx 45 seconds for the system to initialize If your HydroMassage bed does not have a Touchscreen control, simply unplug the 220V electrical cord from the wall outlet, wait approx 60 seconds, and plug the cord back in to re-initialize the system.
Recommended Maintenance Schedule
- Reboot the PC and the HydroMassage per the instructions above.
- We suggest using the HydroMassage regularly yourself so you have firsthand experience when discussing the benefits.
Every 3 Months
- Add Defoamacide to ensure the water pressure stays consistent and clean. **ONLY USE HydroMassage Defoamacide.
- Add 2 teaspoons with 1 gallon distilled water if LESS than 30 massages /day
- Add 2 teaspoons with 2 gallons distilled water if MORE than 30 massages /day
- Drain and clean bed. Replace the distilled water, and add 2 teaspoons of Defoamacide. Instructions included both in the manual and on-line at this link: Instructions
- Add 25 gallons if HydroMassage averages LESS than 30 massages / day
- Add 30 gallons if HydroMassage averages MORE than 30 massages / day
- Vacuum dust from cooling system intake (every 6 months if needed).
- Replace the rubber barrier – See your owner's manual for step-by-step instructions.
Make sure the PC is plugged into the “Battery and Surge” part of the battery back-up (not the “Surge Only” outlet)
Technical Support +34 673 366 528
Carrer Montseny, 24
08860 - Castelldefels
Barcelona - Spain
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