Log in

HydroMassage Lounge

Read more

HydroMassage 300 Series

Not So Silent Night

Read more

Our Markets

Read more

HydroMassage Lounge

Read more
  • HydroMassage Lounge
  • HydroMassage 300 Series
  • Our Markets
  • HydroMassage Lounge
Spanish Catalan English French Galician Italian Portuguese Russian

Technical Support Resources

Reset your HydroMassage:

NOTE: Try this before calling HydroMassage Tech Support, these steps will resolve most minor issues

  1. Shut down / turn off the Touchscreen monitor by pressing the blue power button
  2. Unplug the HydroMassage 220V electrical cord from wall outlet
  3. Re-boot the Touchscreen by pressing the blue power button again, and wait for the HydroMassage software to automatically load on the Touchscreen monitor
  4. Once you see the HydroMassage software reboot on the Touchscreen, plug the HydroMassage 220V electrical cord back into wall outlet (only after you see a “Communication Error” box on the screen)
  5. Wait approx 45 seconds for the system to initialize If your HydroMassage bed does not have a Touchscreen control, simply unplug the 220V electrical cord from the wall outlet, wait approx 60 seconds, and plug the cord back in to re-initialize the system.

Recommended Maintenance Schedule


  1. Reboot the PC and the HydroMassage per the instructions above.
  2. We suggest using the HydroMassage regularly yourself so you have firsthand experience when discussing the benefits.

Every 3 Months

  1. Add Defoamacide to ensure the water pressure stays consistent and clean. **ONLY USE HydroMassage Defoamacide.
    1. Add 2 teaspoons with 1 gallon distilled water if LESS than 30 massages /day
    2. Add 2 teaspoons with 2 gallons distilled water if MORE than 30 massages /day


  1. Drain and clean bed. Replace the distilled water, and add 2 teaspoons of Defoamacide. Instructions included both in the manual and on-line at this link: Instructions
    1. Add 25 gallons if HydroMassage averages LESS than 30 massages / day
    2. Add 30 gallons if HydroMassage averages MORE than 30 massages / day
  2.  Vacuum dust from cooling system intake (every 6 months if needed).
  3. Replace the rubber barrier – See your owner's manual for step-by-step instructions.

Battery Connection

Make sure the PC is plugged into the “Battery and Surge” part of the battery back-up (not the “Surge Only” outlet)

Contact HydroMassage

Technical Support +34 673 366 528
Carrer Montseny, 24
08860 - Castelldefels
Barcelona - Spain
Email. Esta dirección de correo electrónico está siendo protegida contra los robots de spam. Necesita tener JavaScript habilitado para poder verlo.

Marketing Support

Click here to register for FREE access to myHydro Online Marketing Support where you can download marketing plans and videos as well as customize and print marketing material, specific to your business. Need a little extra marketing help? If you're not having as successful results as you'd hoped with your HydroMassage, you may need to make a subtle change in the way that you are promoting the bed in your facility – Call to speak with a HydroMassage Marketing Coach today at +34 673 366 528.

Log in or Sign up